Client Architect working in a global environment, supporting fast-paced, results-oriented businsses.
For the last seven years, I've been the lead systems engineer, for the Ford Motor Company Central License System (CLS). This department handles all of the enterprise network-based floating license services. It's certainly been rewarding to providing 2nd and 3rd level engineering support to over 80 different applications’ licensing needs. Also, supporting users in 20 different countries in 6 different continents can make for interesting schedules at times.
Over the years, I've developed strong leadership skills working with people of diverse backgrounds and cultures. I've learned to deal diplomatically and courteously with people in any type of situation, both over the telephone and in person. I enjoy a work challenge; both technically and project-oriented. I've always been one to investigate and willing to go the extra mile to architect and support a business driven solution.
Coordinating project architecture with customer, including documentation pre / post-implementation. Collaborating with necessary internal engineering teams to define scope, and manage customer expectations there-in. SLA overview and management. Provide technical oversight for all projects, including support issues and questions. Provide technical leadership for root cause analysis. Leadership for all outages, and their respective follow-ups with the customer. Supply technical guidance and recommendations for improvement in the customer’s IT infrastructure.
Responsible for maintaining holistic view of the entire environment including:
Sole point of contact for all of Ford Motor Company, Volvo, Jaguar, Land Rover, Mazda, and Aston-Martin network based floating license servers. Architected, deployed numerous high-availability production servers and maintained these servers in SLA-class data-centers. Responsible for all consumption management reporting. Providing 2nd and 3rd level engineering support to over 80 different applications’ licensing needs.
Supported the company-wide IT needs for a tier one automotive supplier to GM and Ford. Responsible for all data and voice communications, end to end. Direct support for EDI communications, from multiple manufacturing facilities.
Responsible for certifying GM developed applications in pre-production environment, directly impacting the stability and uptime of critical systems, while ensuring quality and adherence to requirements driven development guidelines. Install, configure, and support various applications, servers, and workstations in a dynamic, ever changing test lab environment.
Troubleshooting LDAP, TAM, WLS based applications. Installed an assortment of UNIX applications across networked environ-ments utilizing NIS / NFS. Maintain site wide license quorum, installing flexlm / élan licensing almost daily.
Administered and assisted in the management of the General Motors Process and Systems Integration Center (PSIC) lab from its in-ception. Deployed and configured numerous environments for integration testing, UAT, and pre-production. Responsible for asset management of over 150 workstations and software inventory for all PSIC applications.
Designed, built, deployed, and support numerous websites (intranet/internet). Deployed numerous productivity enhancing web-based open source tools. Integral to problem resolution and process development.
Designed, implemented and maintained various network environments for EDS, GM. This includes RAS, VPN, Firewalls, proxies, Intrusion Detection, and Client/Server environments. Familiar with the configuration and maintenance of Cisco equipment. Assured network interoperability with multiple platforms of communication protocols. Designed, deployed, and maintained wireless network throughout GM’s engineering facilities.
Setup and configured GM network lab environment. Maintained, analyzed, and repaired networks supporting more than 200 users and more than 50 servers. Responsible for IP address assignments and DNS entries for all lab machines.
Installed, tested, and configured Satellite, microwave, and Line-of-site RF communication systems. Supported and maintained cryptologically secure satellite uplinks. Over four years experience at component-level circuit analysis / repair. Served and discharged honorably.